Q: How can I make my flowers last longer?
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If you received wrapped flowers without a vase, be sure to give the stems a fresh cut, about an inch, immediately before putting them in water.
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Monitor water cleanliness and water level. We recommend changing out the water every 2-3 days to keep the stems clean and with plenty of water. If the arrangement is designed in foam, make sure to add water to it regularly so it doesn’t dry out.
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Keep flowers out of direct sunlight, heat, and any drafts.
If you follow all of these steps, most flowers should last at least five days, but some flowers can last even longer! We recommend pulling out flowers once they have wilted to allow the other flowers in your arrangement to last a touch longer. If you are not satisfied with the longevity of your floral arrangement, please call one of our locations.
Q. Can I order specific flowers or color palettes?
Yes, and there are two options.
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Order online: Add “Designer's choice” to your cart and mention any color or flower preferences in the notes section. We will always try our best to meet your requests whenever possible.
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Order over the phone: This is best if you want something very specific. Call either one of our locations and we will assist you with your order.
Q. Can I get a pet-safe arrangement?
If you ask for pet-safe flowers, we will try our best to make sure we don’t include any poisonous flowers in your arrangement, but it is always best to keep any flowers or plants out of reach of animals and children who may interact with them as most flowers are on some level toxic if ingested.
If you are worried about pets or young children in the home but want to order something special, check out our other gifting options on our website like candles, puzzles, bath bombs, and more!
Q. How do I include a card message on an online order?
You can find text boxes to add or edit your message in the following places:
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Under the “Add to Cart” button on each item
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By clicking the “Add a Message for the Recipient” button under each item in your cart
If you need to make any changes after the order has been placed, please call one of our locations and we can make the change for you.
Q. What happens if the recipient isn’t home?
If no one is home and we don’t have any directions from the sender to leave it on the porch, we will try to get in contact with the recipient to either reschedule delivery or get permission to leave it on the porch, weather permitting.
Q. Can I choose a delivery time?
Yes, if there is a preferred delivery time-frame (like delivery to a business that closes at 2:00 pm) please let us know by including any delivery instructions in the notes section of your online order. You will find the “Add Order Note” button under Order Summary at checkout. If you have already placed your order, feel free to give us a call and we can make the note for you. It is best to order at least one business day in advance for any early morning deliveries.
Q. Why didn’t I get a picture of the arrangement?
Our delivery drivers are responsible for sending photo confirmations upon delivery. If a photo was not received, it may be because a valid phone number for both the sender or recipient was not provided with the order. If only one phone number is provided for an online order, it is assumed to belong to the recipient and a photo delivery confirmation is not sent.
To ensure successful delivery updates, please include accurate contact information for both the sender and recipient when placing your order. Online orders will also receive a delivery confirmation via email.
Q. What are your general delivery policies?
We deliver to the entire Salt Lake Valley, to Davis County as far north as Farmington and to the Park City Area. We do not deliver to Utah County. A flat fee of $15.00 will be applied to each delivery. During high-demand holidays such as Valentine’s Day and Mother’s Day, the delivery fee increases to $20.00 to account for higher delivery volume.
Orders placed before twelve pm (noon) will be delivered the same day unless otherwise specified by sender. Orders placed after twelve pm will be delivered the following day unless customer is contacted or specified otherwise.
In-store pick up is also available with no additional delivery fee.
Please feel free to contact us with any questions or concerns: